lv18's Privacy Policy

lv18 is a secure online betting platform operated for players in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information safe.

This privacy policy applies to the use of lv18's website (https://lv18.mom) and related services. It tells you what types of information we collect, how we use it, and what rights you have over your data.

By using our platform, you are considered to have consented to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us about any concerns you may have.

lv18 may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Payment details (bKash, Nagad, Rocket, Upay or bank account number)
• Your preferred language and account settings

2.2 Automatically Collected Information

When you visit our website, certain technical information is collected automatically, such as:

• IP address and device identifier
• Browser type, version, and operating system
• Date, time, and session details of website visits
• Which pages were visited and how much time was spent on them
• Click patterns and navigation data

2.3 Transaction Data

A record of every deposit, withdrawal, and betting activity on your account is stored in our system. This information is used for account management, resolving financial disputes, and preventing fraud.

lv18 uses the information it collects only for the following legitimate purposes:

3.1 Account & Service Management

We use your information to create and manage your account, verify your identity, ensure the login process works correctly, and deliver all the benefits of our services to you.

3.2 Processing Financial Transactions

We use your financial information to process your deposit and withdrawal requests and to resolve any payment-related issues. lv18 requires this information to enforce the minimum deposit of ৳100 and minimum withdrawal of ৳500.

3.3 Security & Fraud Prevention

Our system automatically analyzes user data to identify suspicious activity, block unauthorized access, and prevent fraudulent transactions.

3.4 Providing Customer Support

Our 24/7 live chat support team and email support team use your account information to resolve your issues quickly, so you do not have to provide the same details repeatedly.

3.5 Service Improvement

We analyze user experience to improve our platform. This process does not use personally identifiable information — only overall usage patterns are analyzed.

3.6 Ensuring Responsible Gaming

lv18 takes responsible gaming seriously. By monitoring your betting activity data, we can provide assistance when needed and alert you if certain limits are exceeded.

lv18 applies industry-standard technical measures to ensure the security of your information.

4.1 Encryption Technology

Our platform uses SSL encryption technology, which secures all data exchanged between your browser and our servers. This technology ensures that no third party can read or alter your information.

4.2 Server Security

Our data servers operate under strict physical and digital security measures. Firewalls, access controls, and regular security audits are conducted to prevent unauthorized access.

4.3 Data Retention Period

We retain your information for as long as your account is active and for any subsequent legally required period. When an account is closed, unnecessary data is securely deleted. However, financial records and identity verification information may be kept for a specified period due to legal obligations.

4.4 Employee Access Controls

Among our internal staff, only those who require it are granted access to specific user data. All employees are trained on privacy protection and are required to follow a strict code of conduct.

lv18 never sells your personal information to third parties. However, data may be shared in a limited number of circumstances:

5.1 Payment Processing Partners

To complete your deposits and withdrawals, necessary information is shared with our payment partners (such as bKash, Nagad, Rocket, Upay, and associated banks). This information is used solely to complete transactions.

5.2 Technology Service Providers

Technology companies that help operate our platform (game providers, server infrastructure, etc.) may have access to limited information. However, they are contractually bound to adhere to our privacy standards.

5.3 Legal Obligations

We may be required to disclose your information to the relevant authorities pursuant to a court order, regulatory directive, or applicable law. In such cases, we provide only the minimum information legally required.

5.4 Fraud Prevention Organizations

Certain information may be shared with industry-based fraud prevention networks to identify and prevent fraudulent activity, which is conducted in the interest of protecting all users.

The lv18 website uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

We use the following types of cookies:

• Essential Cookies: These are necessary to maintain your login session and ensure the core functionality of the platform.
• Functional Cookies: Used to remember your preferences, language selection, and account settings.
• Analytical Cookies: Used to analyze website usage patterns and improve our services.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly.

6.3 Local Storage

In addition to cookies, we may use browser local storage technology, which is stored on your device and helps make our application faster and more efficient.

lv18 respects every user's rights regarding their data. You have the following rights:

7.1 Right to Access

You may contact us at any time to find out what information we have collected and stored about you. We are obliged to provide you with a detailed list.

7.2 Right to Rectification

If any information in your account is incorrect or out of date, you may contact our support team to request a correction.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, financial records and information subject to legal obligations must be retained for the legally required period.

7.4 Right to Object to Data Processing

You may object to marketing communications at any time. We will action your opt-out request immediately.

7.5 Right to Close Your Account

You may request to close your account at any time. Contact us through our support channels and we will complete the necessary process.

To exercise any of the above rights, email us at [email protected] or contact us via live chat.

Protecting financial information is one of our highest priorities. lv18 takes special measures to secure your payment information.

8.1 Payment Information Storage Policy

lv18 never stores your full mobile banking PIN or bank password. We collect only the limited information needed to verify payments.

8.2 Secure Payment Channels

Transactions via bKash, Nagad, Rocket, and Upay are completed through each payment provider's own security system. For bank transfers, transactions are made only to and from authorized accounts.

8.3 Fraudulent Transaction Prevention

Our system automatically monitors for unusual transaction patterns. If suspicious activity is detected, your account may be temporarily secured and you may be asked to verify your identity.

lv18 provides services only to individuals aged 21 or older. We do not knowingly collect information from minors.

An age verification process is conducted at the time of account registration. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a guardian suspects that a minor's information has entered our system, they are requested to contact us immediately.

lv18 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on our website.
• Details of the changes will be sent to your registered email address.
• The date of the most recent update will be noted at the top of the policy.

Continued use of our platform after the updated policy is published will be considered acceptance of the revised terms. If you do not agree with the new policy, please contact our support team.

For significant changes, we aim to give sufficient advance notice so you have the opportunity to make an informed decision.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. For any privacy-related requests to lv18, we try to respond as quickly as possible.

Our customer service team is available 24 hours a day, 7 days a week. You can reach us in either Bengali or English.

Please note that before processing privacy-related requests, we may verify your identity to ensure no one else gains unauthorized access to your information.