❓ Frequently Asked Questions
lv18's answers to all questions are here
Account, bonuses, deposits, live dealer games, and support — find straightforward answers to all your questions on this detailed lv18 FAQ page.
lv18 is known among Bangladeshi players as a safe and reliable platform. Whether you are a new player or an experienced member, questions come up for everyone. This FAQ page provides clear and straightforward answers to the most frequently asked questions about opening an account, welcome bonus terms, depositing via bKash and Nagad, live dealer games, and 24/7 support. If you cannot find the answer to your question, contact our support team directly.
Account Questions
To open an account at lv18, go to the lv18 Login page and submit the registration form with your mobile number, preferred username, and password. Once registration is complete, your account will be activated immediately. Please note that lv18 is for users aged 21 and above only.
If you forget your password, click the "Forgot Password" option on the login page. Enter your registered mobile number or email address and a verification code will be sent to you. Use that code to set a new password. If you are unable to resolve it on your own, contact our 24/7 live chat support.
Usernames must generally be between 6 and 20 characters and may only contain English letters and numbers. Passwords must be at least 8 characters long, and using a mix of uppercase and lowercase letters makes for a stronger, safer password. Do not use the same password across multiple sites.
Yes, you can log in to lv18 from any device. The first time you log in from a new device, a verification code may be sent to your registered number for security purposes. Never share your login details with anyone, and avoid using public Wi-Fi.
Bonus Terms & Conditions
A 150% welcome bonus is available on your first deposit at lv18, up to a maximum of ৳10,000. For example, if you deposit ৳1,000, you will receive ৳1,500 as a bonus and your total balance will be ৳2,500. To claim the bonus, log in to your account and make sure the bonus option is active when making your first deposit.
Slot games, live casino, and sports betting generally all count toward meeting the wagering requirement, though the contribution rate may vary by game. Winnings from a bonus can only be withdrawn once the bonus conditions have been met. Contact support or check the terms and conditions page for accurate details.
Yes, a bonus can be cancelled. However, please note that cancelling a bonus will also cancel both the bonus balance and any winnings earned from it. Only your original deposited funds will remain in the account. Contact live chat support to cancel a bonus.
The wagering requirement for the welcome bonus is 25 times the bonus amount. For example: if you receive a ৳1,500 bonus, you must wager ৳1,500 × 25 = ৳37,500. Important: the wagering requirement is calculated on the bonus amount only, not on the deposit plus the bonus combined.
If a bonus is not used within a set period, it will be cancelled automatically. The exact expiry period is stated in the terms and conditions for each bonus. Read the terms carefully as soon as you receive a bonus and try to complete the wagering requirement as quickly as possible.
Live Dealer Games
In live dealer games, a real dealer deals cards or spins a roulette wheel from a studio via live video streaming. You place bets from in front of your screen and see the results in real time. It delivers an experience similar to a land-based casino, but from the comfort of your home.
Roulette is a popular casino game where a ball is dropped onto a spinning wheel and the number or color the ball lands on determines the win or loss. You can bet on a specific number, color (red/black), odd/even, or groups of numbers. In live roulette, a real dealer spins the wheel and the result is seen live.
Baccarat is a card game where the winner is whichever side — "Player" or "Banker" — has a hand value closest to 9. You can bet on the Player, the Banker, or a Tie. A card value of 10 counts as zero, and if the total exceeds 10, the first digit is dropped.
Yes, lv18's live casino is fully mobile-friendly. You can open the site in the browser of any Android or iOS smartphone and enjoy live dealer games. For the best experience, use Wi-Fi or a fast mobile data connection, as live streaming uses more data.
Yes, Teen Patti and Andar Bahar are available in the live casino section at lv18. Teen Patti is a popular South Asian card game played with three cards where the player with the best hand wins. Andar Bahar is a simple game where you guess which side — Andar or Bahar — will get the matching card.
Deposits
lv18 currently supports deposits via bKash, Nagad, Rocket, Upay and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100 for all methods.
The minimum deposit amount at lv18 is ৳100 for all payment methods. This is quite low by Bangladeshi standards, so new players can start with a small amount. The minimum withdrawal amount is ৳500.
After logging in to your account, go to the deposit page and select bKash as the payment method. Enter the amount and send money to the bKash number displayed. Copy the transaction ID and paste it into the deposit form. If done correctly, your balance will update quickly.
Deposits are usually reflected within a few minutes. If your balance has not been updated after more than 30 minutes, contact live chat support with proof of payment (transaction ID or screenshot). Our support team will resolve the issue promptly.
Customer Support
Yes, lv18's support team provides assistance in both Bengali and English. Our team is built with Bangladeshi players in mind, so feel free to describe your issue in your native language without any hesitation.
lv18 offers two support channels: 24/7 live chat — you can open the chat window once you log in to the site and get immediate assistance; and email — you can write to [email protected] with full details. For a quick resolution, live chat is the most effective option.
Before contacting support, have the following information ready: your username or registered mobile number, a brief description of the issue, the transaction ID and date if it is a payment-related issue, and a screenshot if needed. This makes it easier to identify and resolve the problem quickly.
Yes, lv18 support is active 24 hours a day, 7 days a week, every day of the week. Live chat remains open at night, in the early morning, on public holidays, and on Eid. So whenever you have an issue, do not hesitate to reach out directly.
When you email [email protected], our team will try to reply as quickly as possible. For urgent matters, live chat is the best option for a faster response. Including detailed information and screenshots in your email will help resolve the issue more quickly.
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