Fun with Responsibility — lv18's Commitment
Playing at lv18 is more than just entertainment — it is a safe and controlled experience. We have prepared a complete set of responsible gaming tools, guidelines, and support just for you.
Why Is Responsible Gaming Important?
Online betting is a form of entertainment — just like watching a film or enjoying sports. But as with any entertainment, awareness and moderation are essential. lv18 believes every player's experience should be enjoyable and controlled — never stressful or harmful.
Every time you log in to our platform, we want you to play with full awareness and with your own limits in place. That is why lv18 provides players in Bangladesh with multiple responsible gaming tools. From deposit limits to self-exclusion — every tool is in your hands.
Remember — betting is an expense, not an investment. Before placing each bet, ask yourself: can I afford to lose this money? If the answer is no, take a break today. The lv18 support team is always here for you.
Our Safety Tools
Deposit Limit
Set your own limit on how much you deposit per day, week, or month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period.
Session Time-Out
You can temporarily suspend your account for a set period — 24 hours, 1 week, or 1 month. Logging in will not be possible during that time.
Self-Exclusion
If you feel you need a longer break, apply for self-exclusion. Once the process is complete, your account will be fully inactive for the chosen period.
Age Verification (21+)
lv18 strictly enforces a 21+ age policy. Age verification is mandatory at registration. This platform is completely off-limits to minors.
Gaming History Review
You can view your full betting history, win/loss record, and spending patterns from your account at any time — a useful way to understand your own habits.
24/7 Support
For any concerns about gambling, contact lv18 via live chat or email at any time and speak to us in Bengali. Our team is ready to help with understanding and care.
Warning Signs of Problem Gambling
If you notice the signs below, it may mean gambling is becoming a problem. Be honest with yourself and seek help if needed.
Chasing Losses
Repeatedly placing larger bets to recover lost money — this is the most common sign of problem gambling.
Spending Beyond Your Means
Using money set aside for daily necessities or family responsibilities on betting is a warning sign.
Disrupted Sleep and Daily Routine
Staying up late to play or becoming distant from family and friends — when gambling starts to override the normal patterns of life.
Anxiety and Mental Stress
Feeling anxious, angry, or hopeless when thinking about betting — when fun has turned into compulsion.
Failed Attempts to Stop
Repeatedly trying to quit but being unable to — when willpower alone is not enough, professional help is needed.
Hiding It from Loved Ones
Concealing betting from family or friends, or lying about it — this is an important warning sign.
Self-Exclusion and Other Protective Measures
What Is Self-Exclusion?
This is a feature where you can voluntarily close your account for a chosen period. During this time, no login, deposit, or bet is possible. The process begins as soon as you contact lv18 support.
How Does the Deposit Limit Work?
You can set a daily, weekly, or monthly maximum deposit amount from your account settings. Reducing the limit takes effect immediately; increasing it takes effect after 24 hours — this delay gives you time to reconsider.
When Should You Use Time-Out?
If you feel you need a short break but do not require a permanent closure, choose time-out. You can take a break from 24 hours up to 30 days. Your account reactivates automatically once the period ends.
Protection of Minors
The minimum age to register at lv18 is 21. If children or teenagers are present in your household, use a password on your device and keep yourself logged out. We actively verify age.
How to Apply for Self-Exclusion?
The self-exclusion process at lv18 is straightforward. Follow the steps below:
- Contact lv18 via live chat and request self-exclusion.
- Alternatively, send an email to [email protected] — include "Self-Exclusion Request" in the subject line.
- State your preferred period: 3 months, 6 months, 1 year, or permanent.
- Our support team will send you a confirmation message and deactivate your account.
- You will not receive any promotional communications while the exclusion is active.
Seeking help is not a weakness — it is the smart thing to do. lv18 respects your decision and the entire process is completely confidential.
Simple Tips for Playing Responsibly
Set a fixed budget before you start betting and stick to it.
Gaming is entertainment — do not treat it as a source of income.
Avoid betting when you are angry, anxious, or under the influence of alcohol.
Take regular breaks — avoid playing for hours on end.
Do not spend more trying to win back money you have lost.
Spend time on hobbies and family activities beyond betting.
Never bet with borrowed money or money you cannot afford to lose.
If needed, talk openly with a trusted family member.
Reach Out for Help
lv18 is always here for concerns or problems related to gambling. Our support team will help you with complete confidentiality and without judgment.
Live Chat
24 hours a day, 7 days a week — immediate assistance in Bengali and English.
[email protected] — send an email to describe your issue in detail.
If you feel someone you know is being harmed by gambling, contact us as well. We will guide you in the right direction.
Play Responsibly,
Enjoy the Fun
Your safety is the top priority at lv18. Set your limits today and stay protected while having fun.